Thank you for your interest in our home decor products. We have compiled a list of frequently asked questions to help you better understand our products, orders, shipping, and after-sales service.
Due to changing market conditions and increased operational pressure—specifically ongoing financial losses—we have decided to clear out our stock at a loss. All items are currently being sold at discounted prices based on available inventory; quantities are limited, and the sale ends when stock runs out.
- What kind of home decor products do you sell?
We primarily sell home decor items such as vases. Please refer to the website for specific product details.
- Are the products brand new?
Yes, the home decor products we sell are from our existing inventory. Product status and details are displayed on the product page; please review the information carefully before purchasing.
- Why are the prices so low?
Due to operational adjustments and the need to clear inventory—driven by ongoing losses—we have decided to liquidate stock at a loss. This promotion is designed to clear out existing inventory, resulting in discounted prices.
- Where are the products shipped from?
Our products ship from the United States. Once an order is confirmed, we arrange shipment from our U.S. warehouse.
- How long does it take to process an order?
Once your payment is successful, we will process the order as quickly as possible:
Order processing time: Same day
We will contact you promptly in the event of special circumstances or inventory adjustments.
- How long does shipping take?
After the order is processed, we arrange for delivery:
Shipping time: 2 days
Actual delivery times may vary depending on logistics, weather conditions, or the destination.
- How can I check my order status?
After successfully submitting your order, you can check its status using your order information or by contacting customer service. Please provide your order number so we can assist you quickly.
- Can I return items?
Yes. To protect customer interests, we offer a return service:
Return window: Within 30 days of receiving the product
If you wish to return an item, please contact customer service first for return instructions and procedures.
- How long does it take to receive a refund?
Once an eligible refund request has been approved:
Refund processing time: 3 days
Refunds are issued via the original payment method; the actual time it takes for funds to appear in your account may vary depending on the payment provider’s processing speed.
- Will clearance items be restocked? As this is an inventory clearance event, quantities are limited, and some items may not be restocked once sold out.
- What should I do if there is an issue with the item I received?
If the item you receive has quality issues, is damaged during shipping, or does not match your order, please contact our customer service team promptly. Please provide your order details and relevant photos so we can assist you in resolving the matter.
- Will there be any additional charges?
No. We maintain a transparent sales process; once you pay the amount shown for your order, the purchase is complete, and no unauthorized additional fees will be charged.
Thank you for your support and understanding. We hope this clearance event allows more customers to purchase home décor products they love at great prices.